Your privacy matters to us. This Privacy Policy explains exactly what personal data jililock collects, why we collect it, how we use and protect it, and what rights you have as a Filipino player under the Philippine Data Privacy Act of 2012.
jililock ("jililock," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the jililock Platform. This Privacy Policy ("Policy") describes how jililock collects, uses, stores, shares, and protects personal data in connection with your use of the jililock website, mobile platform, games, and all related services (collectively, the "Platform").
This Policy applies to all registered players, visitors to the jililock website, and any individual whose personal data is processed by jililock in connection with the Platform. It is intended to comply with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.
By registering a jililock account, accessing the Platform, or otherwise providing your personal data to jililock, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the jililock Platform and contact our support team to request account closure.
This Policy should be read together with jililock's Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference.
For the purposes of the Philippine Data Privacy Act of 2012, jililock acts as the personal information controller in respect of the personal data it collects and processes in connection with the Platform. jililock is responsible for ensuring that your personal data is handled lawfully, fairly, and transparently.
jililock has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy laws. If you have any questions or concerns about how jililock handles your personal data, you may contact the DPO using the contact details provided in Section 15 of this Policy.
jililock collects the following categories of personal data from players and Platform users:
jililock collects personal data through the following means:
jililock processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and identity verification | Contractual necessity; Legal obligation (PAGCOR KYC requirements) |
| Processing deposits and withdrawals | Contractual necessity |
| Fraud prevention and security monitoring | Legitimate interest; Legal obligation |
| Regulatory compliance and AML reporting | Legal obligation |
| Responsible gaming monitoring and intervention | Legal obligation; Legitimate interest |
| Customer support and dispute resolution | Contractual necessity; Legitimate interest |
| Marketing communications (where opted in) | Consent |
| Platform analytics and improvement | Legitimate interest |
jililock uses the personal data it collects for the following purposes:
jililock will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
jililock does not sell your personal data to third parties. jililock may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
jililock shares necessary financial data with GCash, PayMaya, BPI, BDO, and Metrobank solely for the purpose of processing your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
jililock uses third-party identity verification services to confirm the identity and age of players during the Know Your Customer (KYC) process. These providers process your identity documents and biometric data under strict confidentiality obligations.
jililock may be required to disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities in connection with regulatory compliance, law enforcement requests, or legal proceedings.
jililock uses third-party cloud hosting, analytics, and security service providers to operate the Platform. These providers access personal data only as necessary to perform their contracted services and are bound by data processing agreements that require them to protect your data in accordance with applicable law.
In the event of a merger, acquisition, or sale of all or part of jililock's business, your personal data may be transferred to the acquiring entity as part of that transaction. jililock will notify affected players of any such transfer and the applicable privacy terms before the transfer takes effect.
jililock uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you access the jililock website. jililock uses the following types of cookies:
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jililock Platform. For mobile app users, equivalent device-level tracking settings apply.
jililock retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
When personal data is no longer required for any lawful purpose, jililock will securely delete or anonymize it in accordance with industry-standard data destruction practices.
jililock implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While jililock takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. jililock cannot guarantee absolute security but is committed to promptly notifying affected players and the NPC in the event of a data breach that poses a risk to your rights and freedoms, as required by the Data Privacy Act of 2012.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jililock:
The Philippine Data Privacy Act of 2012 gives you meaningful control over your personal data. Here is what you can ask jililock to do.
You have the right to know what personal data jililock collects about you, why it is collected, how it is used, and with whom it is shared. This Privacy Policy is jililock's primary means of fulfilling this obligation.
You may request a copy of the personal data jililock holds about you at any time. jililock will respond to verified access requests within fifteen (15) business days of receipt.
If any personal data jililock holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details directly from your jililock account settings.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jililock's legal retention obligations under PAGCOR and AMLC regulations.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may opt out of marketing communications via your account settings or by contacting jililock support.
You may request a copy of your personal data in a structured, commonly used, machine-readable format. This right applies to data you have provided to jililock directly and that is processed on the basis of your consent.
If you believe jililock has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
You are entitled to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data, in accordance with the Data Privacy Act of 2012.
To exercise any of the above rights, please contact jililock's Data Protection Officer using the contact details in Section 15 of this Policy. jililock may need to verify your identity before processing your request.
The jililock Platform is strictly restricted to individuals who are at least twenty-one (21) years of age, in accordance with Philippine gambling regulations. jililock does not knowingly collect personal data from individuals under the age of 21. If jililock becomes aware that it has inadvertently collected personal data from a person under 21, it will immediately close the associated account, delete the personal data, and handle any funds in accordance with applicable regulations.
If you are a parent or guardian and believe that a minor has registered a jililock account or provided personal data to jililock, please contact our support team immediately at the contact details provided in Section 15.
jililock primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed from servers or service providers located outside the Philippines, for example in connection with cloud infrastructure or technology service providers.
Where such transfers occur, jililock ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and NPC guidelines on cross-border data transfers. These safeguards may include contractual clauses requiring the recipient to maintain data protection standards equivalent to those required under Philippine law.
jililock reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, jililock will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect, where reasonably practicable.
The most current version of this Privacy Policy will always be available on this page, with the "Last Updated" date reflecting the date of the most recent revision. Your continued use of the jililock Platform after any amendment to this Policy constitutes your acknowledgment of the updated terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or jililock's handling of your personal data, please contact our Data Protection Officer through any of the following channels:
jililock's support and privacy teams serve Filipino players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines. We aim to acknowledge all privacy-related requests within three (3) business days and to resolve them within fifteen (15) business days.
If you are not satisfied with jililock's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.
From the moment you register to every transaction you make, jililock keeps your personal information safe and private.
Every connection between your device and the jililock Platform is protected by bank-grade 256-bit SSL encryption. Whether you're on Smart, Globe, or DITO, your data travels securely every time.
jililock's Know Your Customer process verifies your identity and confirms you meet the 21+ age requirement before your account is fully activated. This protects both you and the integrity of the Platform.
jililock never sells your personal data to third parties. Your information is used only to operate your account, process your transactions, and keep the Platform secure — nothing else.
jililock's data practices are fully aligned with the Philippine Data Privacy Act of 2012 and the guidelines of the National Privacy Commission. Your rights as a Filipino data subject are always respected.
jililock collects only the personal data that is strictly necessary to operate your account and comply with regulatory requirements. We don't ask for information we don't need.
You're always in control of your marketing preferences. Opt out of promotional emails and notifications at any time from your jililock account settings — no questions asked, no delays.
Your personal data is safe with jililock. Join thousands of Filipino players from Manila, Cebu, Davao, and beyond who trust jililock for secure, fair, and responsible online gaming. Must be 21 or older to register.
21+ only. Please gamble responsibly. Visit our Responsible Gaming page for support tools and resources.